Can being awarded Michelin keys help a hotel to generate more business or improve service? We’re all accustomed to the Michelin Star for restaurants, a beacon of excellence, bestowed upon establishments and used to denote quality, innovation, style and that extra sprinkle of magic. Gaining a Michelin Star can be transformational for a chef, and a restaurant. International recognition and …
The terrorism (protection of premises) bill otherwise known as Martyn’s Law, has made headlines again in recent weeks. After years of campaigning from Figen Murray, the mother of one of the Manchester bombing victims (and one of the most tenacious and inspirational people I have met), the bill was introduced to Parliament this September. It stipulates new safety measures that …
In the business world, ambition is a desirable characteristic that encompasses self-belief, drive, and persistence to succeed. Yet, for many women, being ambitious can feel like a mixed blessing. Dogged, strong-willed, relentless, stubborn, wilful, and my personal favourite, high maintenance. These are all words that have been used to describe me in the world of work. None of them are …
It’s not often you’ll find me quoting Will Smith from his golden days in the nineties, but his Men in Black one-liner sums up perfectly the topic I’d like to explore in this blog. “You know what the difference is between you and me? I make this look good” – Will Smith, Men in Black In the film, his character …
Having agonised along with the rest of the country as England’s lacklustre performance against Slovakia was spectacularly turned around in the dying minutes, my mind wandered not for the first time to how football can be a metaphor for business. In particular on how hard it can be to decide when to hold your nerve when faced with adversity, AND …
“I have been up against tough competition all my life. I wouldn’t know how to get along without it.” Walt Disney Competition is often viewed negatively in life. In business, it is positioned as something to be wary of. To fear, even. No matter which industry we operate within, when a competitor emerges our first reaction can be suspicion, quickly …
I’ve never been one to submit to the conventional. Not in any area of my business. From my approach to networking to the way we put together our show-stopping events, we always strive for the extraordinary. Within my consultancy, my clients revel in the new perspective I can bring to their business. A new way to use a venue. Pushing …
I recently held an International Women’s Day panel discussion event, which was packed with famous faces. A collection of exceptionally talented females sat alongside me. Professional commentators, media spokespeople, and women at the very top of their game. Despite their outward appearances of achievement and capability, as we talked on stage it became apparent that most of them at one …
In the landscape of entrepreneurialism, success is often defined by how much money a person has made or how famous they have become. Rich lists such as that published in The Times each year play into the mindset that success is always equal to financial gain or celebrity status. While financial returns can be a major factor in defining what …
In recent years, the hospitality industry has been witnessing innovation and transformation like never before, with the integration of Artificial Intelligence (AI). From personalised guest experiences to streamlined operational processes, AI has become a powerful force in reshaping the way hotels, restaurants, and other businesses in the hospitality sector operate. So, it’s something that I have been looking at with …
